How it Works in Rockford

WHO WE ARE

We are an anti-hunger nonprofit that sells healthy, affordable groceries and delivers to anyone and everyone for free.

WHAT YOU DO

Browse our boxes, place your order online or over the phone, and enjoy your food!

Top Box Foods shops all month to find you the best deals on fresh fruits and vegetables and frozen meats, poultry, fish, and grains.

We then bundle the food in boxes and partner with churches, community organizations, housing facilities, and schools to help spread the word about these tremendous savings on delicious, healthy foods.

In Lake County, our boxes are available for pre-order. Boxes can be ordered online or over the phone by the Tuesday before delivery day. All orders will be delivered for no additional fee on the third Saturday of the month.

Because we keep our costs low, we're able to give 5% of sales back to our partnering organizations. Shop with us to support your local organizations!

How Top Box Foods Works Video

Watch this video to learn more about the origins of Top Box Foods

Frequently Asked Questions by Customers

Ordering

  • Anyone can order Top Box Foods and everyone should! Each person who buys a box helps expand the Top Box Foods community, which increases purchasing power and savings. By eating well and spending less on groceries, you are creating positive change for yourself, your family, and your community.

  • There are two ways to place your order:

    1. Click here to view our menu, and shop our boxes online. 
    2. Give us a call at (312) 527-7890 Ext. 200 and a TBF Customer Service Representative will go through the products, answer any questions, place your order, and process your payment.

    Order Deadline: Tuesday before Delivery Day at 10AM

  • No. Top Box Foods has no minimum or maximum order requirements. We have a great selection of boxes, order what looks delicious to you!

Receiving Your Order

  • Our no-fee home deliveries are effortless and contactless, so you can get your food easily while staying safe at home.

    At check out: choose no-fee home delivery for the date you would like to receive your food.

    Day before your delivery: we'll send you a reminder email with an Estimated Delivery Window, so you know when to expect your food.

    Delivery Day: Our volunteer delivery driver will call or text you when they are on the way to let you know when they will arrive. Please be on the lookout for a call from your delivery driver during your Estimated Delivery Window. When the driver reaches your home, they will bring your order to the front door, step back to maintain social distancing, and call you to let you know that your order has arrived. You can retrieve your order from your front door to bring it inside. For the health and safety of our customers and our drivers, drivers have been instructed to bring your order to the front door of your home or building - drivers will not enter your home.

  • We are currently delivering all orders for no additional fee! Simply provide your delivery information when you checkout online or over the phone, and we'll bring the food to you.

  • If you are unable to be home to receive your order, please let us know as early as possible so we can work with you to get you your food. Give us a call at (312) 527-7890 *200 and our excellent Customer Service team will help you find a solution.

Additional Information

  • Yes. You can expect the offerings in some of our boxes to change every few months because we are always looking for the best deals. We work hard to make sure that we have the foods you love every month, as well as new items to add variety. Our Shop Boxes page is the best way to stay up to date on current offerings, product details, and recipe inspiration.

    Don't see something you'd like? Send us an email! We are always looking to improve our menu based on customer satisfaction. 

  • Top Box Foods works with community partners to spread the word about our healthy, delicious, and affordable food boxes. When our customers select their partner organization at checkout, 5% of their order goes to that partner! If you would like to get an organization in your community involved as a Top Box Foods Community Partner, please contact us today at (312) 527-7890 *200 or fill out the Contact Form: https://www.topboxfoods.com/northern-illinois/contact-us and we will get back to you with more information within two business days.

  • Top Box Foods is different than your typical retail store. We work hard to identify direct sources of high quality, healthy food from vendors, and we buy enough of it to get the best possible pricing. Because we are a non-profit, we run the business without a lot of the usual costs of a retail grocery store.  To keep our costs low and our prices averaging around 40% off the cost of retail, we have a vast network of volunteer support, no fixed assets or real estate, no trucks or warehouses to own, low overhead costs, minimal retail and marketing costs, low transportation costs, no investors demanding a return, and no retail mark-up.

  • Yes! We always welcome donations because they help us further our mission of providing food to those in underserved communities. Every dollar makes a difference. Click here to visit our Donate page, or give us a call at (312) 527-7890 to learn more.

  • Our food comes from several trusted suppliers who are able to find good deals on high quality products from manufacturers and brokers who primarily supply restaurants, grocery stores, and catering businesses – businesses that demand consistent, high quality products to successfully support the large volume and expectations of the operations they run.

  • Yes, we offer holiday specials! As part of our changing product mix, we offer seasonal boxes and specialty products to celebrate special occasions such as Thanksgiving, Easter, and Holiday Boxes.

  • Top Box Foods takes pride in our high-quality, affordable boxes of food. We hope that every Top Box Foods customer is fully satisfied with our products. If there are any issues, please let us know! We will be happy to talk with you. Give us a call at (312) 527-7890. Read below for our return policy terms and conditions:

    • All issues and concerns regarding recently delivered food must be received by Top Box Foods no later than 5pm the Monday following delivery.
    • If there's a problem with the quality of your order, Top Box Foods gives full credit towards a future order on all affected products.
    • On Order Fulfillment Issues, Top Box Foods provides credit/debit, check, LINK, and credit (Top Bucks) refunds.
    • Top Box Foods reserves the right to review all cases independently.
  • Our goal is to communicate clearly and regularly with our customers. For this reason, you will receive a confirmation email when you place an order (if you provide an active email address). We also attempt to call and text all of our customers to remind them about their order contents, delivery location, and the pickup day and time. Customers are then added to our newsletter and promotional email and text lists. If you prefer not to be on those lists, you can either unsubscribe or just notify us by phone or email that you would like to be removed. 

Purchasing

  • We make it easy for you to pay for your boxes! There are a variety of ways to pay for your order:

    1. At Checkout, you can pay for your order via Paypal.

    2. Credit/Debit or SNAP: If you're not ready to pay at the time of Checkout, please give us a call at 312-527-7890 *200 to process your payment over the phone at your convenience. 

    If you have not paid the week of delivery, a TBF Representative will give you a call to process your payment. Please keep in mind that if you do not pay before your delivery date, your order will be cancelled. 

  • During the COVID-19 Pandemic, Top Box Foods can no longer accept on-site payments. All orders must be paid for before your Delivery Date via: 

    Credit/Debit Cards (Visa, MasterCard, Discover, American Express), LINK Cards (SNAP), or online at checkout via Paypal.

  • Yes! Top Box Foods accepts SNAP benefits via Link Cards as payment for orders. All payments must be made before your delivery date. Please give us a call at your convenience to process your SNAP payment. 

    If you have not processed your payment by the order deadline, a TBF Customer Service Representative will reach out to you to to process your payment over the phone. If a representative is not able to get in touch with you to process payment, your order will be cancelled and fully refunded.

Frequently Asked Questions by Partners

Partner Info

  • Top Box Foods partners with churches, community organizations, housing authorities, healthcare facilities, schools, and more to make great affordable food accessible to all. Our partners take advantage of the opportunity that Top Box Foods -- as a nonprofit -- is able to offer so that they can make a difference in their community. 

    We welcome new partners because the more partners we have, the bigger the Top Box Foods community grows, and the better savings we can offer. Fill out our Contact Us form to reach out about becoming a Community Partner today!

    Top Box Foods has also partnered with a vast network of professionals, corporate sponsors, and community foundations. Click here to see who supports us.

  • We make it easy to be a Top Box Foods Partner! Here's what Top Box Foods Partners do:

    1. Spread the word about Top Box Foods (i.e. annoucements, newsletters, word of mouth, flyers, posters, bulletins, etc.). 
    2. Identify a person to be the contact with Top Box Foods who can help with the ordering process and delivery day details.
    3. Communicate with Top Box Foods contact if you have any questions, comments, or updates- we love to hear from you!
  • Organizations become Top Box Foods Community Partners because they see members in their community struggling to access the healthy, affordable food they need for themselves and their families. Our partnership is a way for a community organization to address food insecurity in their community and fundraise! For supporting their community's health and wellness by encouraing members to buy our boxes, we give 5% back to our Community Partners. All you have to do is spread the word about our boxes, and you'll receive money back for each order placed - while your community eats healthier.