How it Works in Rockford

WHO WE ARE

We are an anti-hunger nonprofit that sells discounted groceries to anyone and everyone.

WHAT YOU DO

Browse our boxes and place your order online or over the phone. 

Choose between two convenient pick up locations, and enjoy your food!

Next Pick Up Date - Saturday, November 7th

Next Order Deadline - Tuesday, November 3rd 

Top Box Foods shops all month to find you the best deals on fresh fruits and vegetables and frozen meats, poultry, and fish.

We then bundle the food in boxes and partner with churches, community organizations, housing facilities, and schools to help spread the word about these tremendous savings.

In Lake County, our boxes are available for pre-order as well as for purchase on site. They are delivered monthly to convenient locations, typically in communities with limited access to healthy and affordable food.

Because we keep our costs low, we're able to give 5% of sales back to our partnering organizations.

How Top Box Foods Works Video

Watch this video to learn more about Top Box Foods

Frequently Asked Questions by Customers

Ordering

  • Anyone can order Top Box Foods and everyone should! Each person who buys a box helps expand the Top Box Foods community, which increases purchasing power and savings. By eating well and spending less on groceries, you are creating positive change for yourself, your family, and your community.

  • We make it easy for you to pay for your boxes! There are a variety of ways to pay for your order:

    1. At Checkout, you can pay for your order via Paypal

    2. Credit/Debit or LINK: If you're not ready to pay at the time of Checkout, please give us a call at 312-527-7890 *200 to process your payment over the phone at your convenience. 

    If you have not paid the week of Pick Up, a TBF Representative will give you a call to process your payment. Please keep in mind that if you do not pay before your Pick Up date, your order will be cancelled. 

  • No. Top Box Foods has no minimum or maximum order requirements. We have a great selection of boxes, order what looks delicious to you!

Receiving Your Order

  • There are two ways to place your order:

    1. Click here to view our menu, and shop our boxes! 
    2. Give us a call at (312) 527-7890 *200 and a TBF Customer Service Representative will go through the products, answer any questions, place your order, and process your payment.

     

    Order Deadline: Tuesday before Pick-Up at 10AM

  • Our staff and refrigerated truck will be at your pick-up location during the designated times. 

    Simply let TBF Staff know you are there to pick up your order, give us your name, and we will help you load your boxes into your car.

    If you are unable to pick up your order, please let us know as early as possible so we can either cancel and refund your order.

    *During the COVID-19 Pandemic, masks required at TBF pick-up sites. If you do not have a mask, Top Box Foods will provide you one.

     

  • Anyone can purchase Top Box Foods Express and everyone should! Each person who buys a box helps expand the Top Box Foods Express community, which increases purchasing power and savings. By eating well and spending less on groceries, you are creating positive change for yourself, your family, and your community.

  • Top Box Foods offers 2 convenient Pick Up locations on the 1st Saturday of the month, so you can grab your order and go!

    Pick Up Locations: 

    -GPS Faith Community, 10714 N 2nd St, Machesney Park

    -Lutheran Church of The Good Shepherd, 1829 N Rockton Ave, Rockford

  • During the COVID-19 Pandemic, Top Box Foods can no longer accept on-site payments. All orders must be paid for before your Pick-Up date via: 

    Credit/Debit Cards (Visa, MasterCard, Discover, American Express), LINK Cards (SNAP), or nline at checkout via Paypal.

     

  • Yes. Top Box Foods Express accepts SNAP benefits via LINK Cards as payment for orders. All payments must be made before your Pick-Up date or your order will be cancelled and refunded. Please give us a call at your convenience to process your LINK payment. 

Additional Information

  • Yes. You can expect the offerings in some of our boxes to change every few months because we are always looking for the best deals. We work hard to make sure that we have the foods you love every month, as well as new items to add variety. Our Shop Boxes page is the best way to stay up to date on current offerings, product details, and recipe inspiration.

    Don't see something you'd like? Send us an email! We are always looking to improve our menu based on customer satisfaction. 

  • Top Box Foods offers two Pick Up locations that we hope will provide a convenient option for everyone: Lutheran Church of The Good Shepherd, 1829 N Rockton Ave, Rockford AND GPS Faith Community, 10714 N 2nd St, Machesney Park. If you would like to get your community involved, please contact us today at (312) 527-7890 *200 or fill out the Contact Form: https://www.topboxfoods.com/northern-illinois/contact-us and we will get back to you with more information between within two business days.

  • Top Box Foods is different than your typical retail store. We work hard to identify direct sources of high quality, healthy food from vendors, and we buy enough of it to get the best possible pricing. Because we are a non-profit, we run the business without a lot of the usual costs of a retail grocery store.  To keep our costs low and our prices averaging around 40% off the cost of retail, we have a vast network of volunteer support, no fixed assets or real estate, no trucks or warehouses to own, low overhead costs, minimal retail and marketing costs, low transportation costs, no investors demanding a return, and no retail mark-up.

  • Yes! We always welcome donations because they help us further our mission of providing food to those in underserved communities. Every dollar makes a difference. Click here to visit our Donate page, or give us a call at (312) 527-7890 to learn more.

  • Our food comes from several trusted suppliers who are able to find good deals on high quality products from manufacturers and brokers who primarily supply restaurants, grocery stores, and catering businesses – businesses that demand consistent, high quality products to successfully support the large volume and expectations of the operations they run.

  • Yes, we offer holiday specials! As part of our changing product mix, we offer seasonal boxes and specialty products to celebrate special occasions such as Thanksgiving, Easter, and Holiday Boxes.

  • Top Box Foods takes pride in our high-quality, affordable boxes of food. We hope that every Top Box Foods customer is fully satisfied with our products. If there are any issues, please let us know! We will be happy to talk with you. Give us a call at (312) 527-7890. Read below for our return policy terms and conditions:

    • All issues and concerns regarding recently delivered food must be received by Top Box Foods no later than 5pm the Monday following delivery.
    • If there's a problem with the quality of your order, Top Box Foods gives full credit towards a future order on all affected products.
    • On Order Fulfillment Issues, Top Box Foods provides credit/debit, check, LINK, and credit (Top Bucks) refunds.
    • Top Box Foods reserves the right to review all cases independently.
  • Our goal is to communicate clearly and regularly with our customers. For this reason, you will receive a confirmation email when you place an order (if you provide an active email address). We also attempt to call and text all of our customers to remind them about their order contents, delivery location, and the pickup day and time. Customers are then added to our newsletter and promotional email and text lists. If you prefer not to be on those lists, you can either unsubscribe or just notify us by phone or email that you would like to be removed. 

Frequently Asked Questions by Partners

Partner Info

  • Top Box Foods Express invites community leaders and volunteers, churches, community organizations, housing authorities, and schools to become our partners and participate in Community Leadership Teams (CLTs).  Make a difference in your community by spreading the word that Top Box Foods Express -- as a non-profit -- offers great affordable food to all. We welcome new partners because the more partners we have, the bigger the Top Box Foods Express community grows, and the better savings we can offer. 

    Top Box Foods Express has also partnered with a vast network of professionals, corporate sponsors, and community foundations. Click here to see who supports us.

  • Community Leadership Teams are the link between Top Box Foods Express and the community. They are asked to:

    Spread the word about Top Box Foods (i.e. annoucements, newsletters, word of mouth, social media, local press, flyers, posters, bulletins, etc.).

    Engage volunteers to help staff monthly deliveries of food.

    Designate a contact person to communicate regularly with Top Box Foods Express. 

    If you have any questions, comments, or updates- we'd love to hear from you!

  • Top Box Foods Express welcomes new partners who are interested in joining a Community Leadership Team. Give us a call at (312) 527-7890 ext. 131, and we will set up a time to explain how Top Box Foods Express works, show you samples of the food, talk with you about how to spread the word to your community, and answer all of your questions. 

  • We make it easy to be a Top Box Foods Partner! Here's what Top Box Foods Partners do:

    1. Spread the word about Top Box Foods (i.e. annoucements, newsletters, word of mouth, flyers, posters, bulletins, etc.). 
    2. Identify a person to be the contact with Top Box Foods who can help with the ordering process and delivery day details.
    3. Communicate with Top Box Foods contact if you have any questions, comments, or updates- we love to hear from you!