How it Works in Rockford

Top Box Foods shops all month to find you the best deals on fresh fruits and vegetables and frozen meats, poultry, and fish.

We then bundle the food in boxes and partner with churches, community organizations, housing facilities, and schools to help spread the word about these tremendous savings.

In Lake County, our boxes are available for pre-order as well as for purchase on site. They are delivered monthly to convenient locations, typically in communities with limited access to healthy and affordable food.

Because we keep our costs low, we're able to give 5% of sales back to our partnering organizations.

How Top Box Foods Works Video

Watch this video to learn more about Top Box Foods

Frequently Asked Questions by Customers

Ordering

  • Anyone can order Top Box Foods and everyone should! Each person who buys a box helps expand the Top Box Foods community, which increases purchasing power and savings. By eating well and spending less on groceries, you are creating positive change for yourself, your family, and your community.

  • We make it easy for you to pay for your boxes! There are a variety of ways to pay for your order:

    1. You can pre-pay via our website when placing an order online, or over the phone using Credit/Debit Card or PayPal.

    2. On delivery day, you can pay for your order with Credit/Debit Cards, LINK Cards (SNAP), Check, Cash, or Money Order.

  • No. Top Box Foods has no minimum or maximum order requirements. We have a great selection of boxes, order what looks delicious to you!

Delivery and Pickup

  • There are three ways customers can place an order for a box. It's simple:

    1. Click here to visit our store OR
    2. Give us a call at (312) 527-7890 OR
    3. Complete an order form at your partnering organization and turn it in by the monthly deadline
  • Our volunteer staff and truck will arrive at the delivery site at the scheduled time and set up for business.

    You arrive within the 1 hour pickup time. At the cashier station, tell the volunteer staff your name and they will confirm your order. If you’ve pre-paid for your boxes, let the Top Box Foods volunteer staff person know, and they will process your order. If you are paying at the time of pick up, let the Top Box Foods volunteer staff person know, and they will take your payment and process your order. Once you have paid for your boxes, take your receipt to the truck, show it to the Top Box Foods volunteer staff at the truck who will make sure your order is filled correctly and help you to your car.

    Go home and enjoy!

  • Anyone can purchase Top Box Foods Express and everyone should! Each person who buys a box helps expand the Top Box Foods Express community, which increases purchasing power and savings. By eating well and spending less on groceries, you are creating positive change for yourself, your family, and your community.

  • For a list of the upcoming convenient delivery locations, dates, and times, click here.

  • Top Box Foods Express accepts the following forms of payment:

    Credit/Debit Cards (Visa, MasterCard, Discover, American Express), LINK Cards (SNAP), and Cash

     

  • Yes. Top Box Foods Express accepts SNAP benefits via LINK Cards as payment for orders. Payments must be made in person on delivery day with the LINK card in hand. 

Additional Information

  • You can expect the offerings in some of our boxes to change every few months because we are always looking for the best deals. We work hard to make sure that we have the foods you love every month, as well as new items to add variety. Each month we offer a special box of great value and limited supply, click here to follow us on facebook to get updates on different specials! However, in order to keep costs low and your savings high, individual content changes cannot be made to any of the boxes.

  • To find the nearest delivery location, click here. If you would like to get your community involved, please contact us today at (312) 527-7890 ext. 131. 

  • Top Box Foods is different than your typical retail store. We work hard to identify direct sources of high quality, healthy food from vendors, and we buy enough of it to get the best possible pricing. Because we are a non-profit, we run the business without a lot of the usual costs of a retail grocery store.  To keep our costs low and our prices averaging around 40% off the cost of retail, we have a vast network of volunteer support, no fixed assets or real estate, no trucks or warehouses to own, low overhead costs, minimal retail and marketing costs, low transportation costs, no investors demanding a return, and no retail mark-up.

  • Yes! We always welcome donations because they help us further our mission of providing food to those in underserved communities. Every dollar makes a difference. Click here to visit our Donate page, or give us a call at (312) 527-7890 to learn more.

  • Our food comes from several trusted suppliers who are able to find good deals on high quality products from manufacturers and brokers who primarily supply restaurants, grocery stores, and catering businesses – businesses that demand consistent, high quality products to successfully support the large volume and expectations of the operations they run.

  • Yes, we offer holiday specials! As part of our changing product mix, we offer seasonal boxes and specialty products to celebrate special occasions such as Thanksgiving, Easter, and Holiday Boxes.

  • Top Box Foods takes pride in our high-quality, affordable boxes of food. We hope that every Top Box Foods customer is fully satisfied with our products. If there are any issues, please let us know! We will be happy to talk with you. Give us a call at (312) 527-7890. Read below for our return policy terms and conditions:

    • All issues and concerns regarding recently delivered food must be received by Top Box Foods no later than 5pm the Monday following delivery.
    • If there's a problem with the quality of your order, Top Box Foods gives full credit towards a future order on all affected products.
    • On Order Fulfillment Issues, Top Box Foods provides credit/debit, check, LINK, and credit (Top Bucks) refunds.
    • Top Box Foods reserves the right to review all cases independently.
  • Our goal is to communicate clearly and regularly with our customers. For this reason, you will receive a confirmation email when you place an order (if you provide an active email address). We also attempt to call and text all of our customers to remind them about their order contents, delivery location, and the pickup day and time. Customers are then added to our newsletter and promotional email and text lists. If you prefer not to be on those lists, you can either unsubscribe or just notify us by phone or email that you would like to be removed. 

Frequently Asked Questions by Partners

Partner Info

  • Top Box Foods Express invites community leaders and volunteers, churches, community organizations, housing authorities, and schools to become our partners and participate in Community Leadership Teams (CLTs).  Make a difference in your community by spreading the word that Top Box Foods Express -- as a non-profit -- offers great affordable food to all. We welcome new partners because the more partners we have, the bigger the Top Box Foods Express community grows, and the better savings we can offer. 

    Top Box Foods Express has also partnered with a vast network of professionals, corporate sponsors, and community foundations. Click here to see who supports us.

  • Community Leadership Teams are the link between Top Box Foods Express and the community. They are asked to:

    Spread the word about Top Box Foods (i.e. annoucements, newsletters, word of mouth, social media, local press, flyers, posters, bulletins, etc.).

    Engage volunteers to help staff monthly deliveries of food.

    Designate a contact person to communicate regularly with Top Box Foods Express. 

    If you have any questions, comments, or updates- we'd love to hear from you!

  • Top Box Foods Express welcomes new partners who are interested in joining a Community Leadership Team. Give us a call at (312) 527-7890 ext. 131, and we will set up a time to explain how Top Box Foods Express works, show you samples of the food, talk with you about how to spread the word to your community, and answer all of your questions. 

  • We make it easy to be a Top Box Foods Partner! Here's what Top Box Foods Partners do:

    1. Spread the word about Top Box Foods (i.e. annoucements, newsletters, word of mouth, flyers, posters, bulletins, etc.). The more boxes sold, the more money goes back to your organization!
    2. Identify a person to be the contact with Top Box Foods who can help with the ordering process and delivery day details.
    3. Communicate with Top Box Foods contact if you have any questions, comments, or updates- we love to hear from you!