How It Works With Social Distancing

Everything is different in this time of social distancing, including how we operate.  We've adapted to bring you fresh produce and frozen meats directly to your home.  To see our new home deliveries in action, check out this news feature at

We are now making home deliveries the second Friday and Saturday of every month -- you can choose your delivery day. Place your order on the Shop Boxes page by 10AM the Tuesday before delivery weekend.

Top Box Foods accepts all major credit and debit cards and LINK.  There is no fee for delivery.  If you are using a LINK card, we'll follow up with you after you place your order online or you can call our customer service line 312-527-7890 *200 to process your payment at your convenience. If you do not reach us, please leave a voicemail and we'll get back to you by the next business day.

To see where we are making home deliveries, click here.

All deliveries are being made by volunteers following a Social Distancing Protocol to respect the health of everyone.

How it Works in Chicago/Cook County

Top Box Foods shops all month to find you the best deals on fresh fruits and vegetables and frozen meats, poultry, and fish.

We then bundle the food in boxes and partner with churches, community organizations, housing facilities, and schools to help spread the word about these tremendous savings.

In Cook County/Chicago, all boxes are pre-ordered by individuals and delivered monthly to convenient locations, typically in communities with limited access to healthy and affordable food.

Because we keep our costs low, we're able to give 5% of sales back to our partnering organizations.

How Top Box Foods Works Video

Watch this video to learn more about Top Box Foods

Frequently Asked Questions by Customers


  • Anyone can order Top Box Foods and everyone should! Each person who buys a box helps expand the Top Box Foods community, which increases purchasing power and savings. By eating well and spending less on groceries, you are creating positive change for yourself, your family, and your community.

  • There are three ways customers can place an order for a box. It's simple:

    1. Click here to visit our store OR
    2. Give us a call at (312) 527-7890 OR
    3. Complete an order form at your partnering organization and turn it in by the monthly deadline
  • You can order anytime! But please place your order no later than the monthly deadline (usually the Monday before the delivery weekend). Typically we deliver the second weekend of every month, for a list of the next delivery dates, times, and locations, click here.

  • We make it easy for you to pay for your boxes! There are a variety of ways to pay for your order:

    1. You can pre-pay via our website when placing an order online, or over the phone using Credit/Debit Card or PayPal.

    2. On delivery day, you can pay for your order with Credit/Debit Cards, LINK Cards (SNAP), Check, Cash, or Money Order.

  • No. Top Box Foods has no minimum or maximum order requirements. We have a great selection of boxes, order what looks delicious to you!

  • Yes. Top Box Foods accepts SNAP benefits via LINK Cards as payment for orders. Payments must be made in person on delivery day with the LINK card in hand.

Delivery and Pickup

  • When you place your order, you will select a delivery location. For a list of our convenient locations, click here. The week before we deliver to your neighborhood, we'll even call you to remind you when and where to pick up! On delivery days, simply come to your location at the designated time. 

  • Our staff and refrigerated truck will be at your pick-up location during the designated times. 

    Simply let TBF Staff know you are there to pick up your order, give your last name, and we will help you load your boxes into your car.

    If you are unable to pick up your order, please let us know as early as possible so we can either cancel and refund your order, or change it to Home Delivery.

    *During the COVID-19 Pandemic, masks required at TBF pick-up sites. If you do not have a mask, Top Box Foods will provide you one.


  • If you cannot make the pick-up time, someone else can pick up the order for you by presenting the receipt for payment (if you paid online) or by paying for the boxes directly when they pick them up for you. If you are unable to arrange for someone else to pick up your box, please let us know before the time of delivery at (312) 527-7890.

  • You can check in with Top Box Foods volunteer staff at any delivery site to see if there are any extra or unclaimed boxes on the truck. If there are extras, you can purchase those boxes on site without pre-ordering. 

Additional Information

  • You can expect the offerings in some of our boxes to change every few months because we are always looking for the best deals. We work hard to make sure that we have the foods you love every month, as well as new items to add variety. Each month we offer a special box of great value and limited supply, click here to see the special this month! However, in order to keep costs low and your savings high, individual content changes cannot be made to any of the boxes.

  • To find the nearest delivery location, click here. To get your church or community organization involved, please contact us today at (312) 527-7890.

  • Top Box Foods is different than your typical retail store. We work hard to identify direct sources of high quality, healthy food from vendors, and we buy enough of it to get the best possible pricing. Because we are a non-profit, we run the business without a lot of the usual costs of a retail grocery store.  To keep our costs low and our prices averaging around 40% off the cost of retail, we have a vast network of volunteer support, no fixed assets or real estate, no trucks or warehouses to own, low overhead costs, minimal retail and marketing costs, low transportation costs, no investors demanding a return, and no retail mark-up.

  • Yes! We always welcome donations because they help us further our mission of providing food to those in underserved communities. Every dollar makes a difference. Click here to visit our Donate page, or give us a call at (312) 527-7890 to learn more.

  • Our food comes from several trusted suppliers who are able to find good deals on high quality products from manufacturers and brokers who primarily supply restaurants, grocery stores, and catering businesses – businesses that demand consistent, high quality products to successfully support the large volume and expectations of the operations they run.

  • Yes, we offer holiday specials! As part of our changing product mix, we offer seasonal boxes and specialty products to celebrate special occasions such as Thanksgiving, Easter, and Holiday Boxes.

  • Top Box Foods takes pride in our high-quality, affordable boxes of food. We hope that every Top Box Foods customer is fully satisfied with our products. If there are any issues, please let us know! We will be happy to talk with you. Give us a call at (312) 527-7890. Read below for our return policy terms and conditions:

    • All issues and concerns regarding recently delivered food must be received by Top Box Foods no later than 5pm the Monday following delivery.
    • If there's a problem with the quality of your order, Top Box Foods gives full credit towards a future order on all affected products.
    • On Order Fulfillment Issues, Top Box Foods provides credit/debit, check, LINK, and credit (Top Bucks) refunds.
    • Top Box Foods reserves the right to review all cases independently.
  • Our goal is to communicate clearly and regularly with our customers. For this reason, you will receive a confirmation email when you place an order (if you provide an active email address). We also attempt to call and text all of our customers to remind them about their order contents, delivery location, and the pickup day and time. Customers are then added to our newsletter and promotional email and text lists. If you prefer not to be on those lists, you can either unsubscribe or just notify us by phone or email that you would like to be removed. 

Frequently Asked Questions by Partners

Partner Info

  • Top Box Foods partners with churches, community organizations, housing authorities, healthcare facilities and schools to make great affordable food accessible to all. Our partners take advantage of the opportunity that Top Box Foods -- as a non-profit -- is able to offer so that they can make a difference in their community. We welcome new partners because the more partners we have, the bigger the Top Box Foods community grows, and the better savings we can offer. 

    Top Box Foods has also partnered with a vast network of professionals, corporate sponsors, and community foundations. Click here to see who supports us.

  • Top Box Foods partners with churches, community organizations, housing authorities, healthcare facilities and schools to make great affordable food accessible to all. Our partners take advantage of the opportunity that Top Box Foods -- as a non-profit -- is able to offer so that they can make a difference in their community. We welcome new partners because the more partners we have, the bigger the Top Box Foods community grows, and the better savings we can offer. 

  • All partners-- both delivery sites and partner sites-- get 5% of sales back. This means that every time a box is ordered and picked up, you will receive 5% of the cost of that box. This is a tremendous fundraising opportunity for our partners. Checks are written and mailed to our partners after each monthly delivery. 

  • We make it easy to be a Top Box Foods Partner! Here's what Top Box Foods Partners do:

    1. Spread the word about Top Box Foods (i.e. annoucements, newsletters, word of mouth, flyers, posters, bulletins, etc.). The more boxes sold, the more money goes back to your organization!
    2. Identify a person to be the contact with Top Box Foods who can help with the ordering process and delivery day details.
    3. Communicate with Top Box Foods contact if you have any questions, comments, or updates- we love to hear from you!
  • Top Box Foods welcomes new partners. Give us a call at (312) 527-7890, and we will set up a time to explain how Top Box Foods works, show you samples of the food, talk with you about how to spread the word to your community, and answer all of your questions.